TTA'S SIGNIFICANT
STAKEHOLDERS

Customers
  • Shareholders/Investors
  • Employees
  • Financial Supporters
  • Investment Analysts
Partners
  • Community
  • Public Sectors
  • Mass Media
  • Industry Association

TTA's Stakeholder Identification

1
Primary Stakeholders
Primary Stakeholders who gain direct benefits or effects from the Company and its subsidiaries’ business operation are shareholders, investors, customers, employees, partners, financial supporters, communities in the area where the business operations of the Company and its subsidiaries are carried out etc.
The SD Committee, consisting of representatives from four main business groups, has discussed about group of TTA’s stakeholders and come to the conclusion that TTA’s stakeholders could be categorized into 2 groups, which are:
2
Secondary Stakeholders
Secondary Stakeholders who gain indirect benefits or effects from the Company and its subsidiaries’ business operation are investment analysts, public sectors, mass media, and industry association.

Scope of Stakeholder Engagement

Shareholders/Investors
Goals
  • Disclose regularly updating important information about the Company
  • Having transparent management and good corporate governance and being socially and environmentally responsible
  • Increasing business competitiveness and expanding operations
  • Short-term and long-term corporate risk management
Response operations
  • Cooperating with relevant agencies and other companies to improve operational efficiency
  • Analyzing, monitoring, inspecting corporate risks as well as preparing measures to manage them both in the short term as well as emerging risks that may arise in the next three to five years
  • Provision of transparent information according to national and international standards
  • Opportunities for shareholders to directly express their opinions and complaints to the Company
  • Regular news updates for the shareholders via the Company’s website
Benefits for the stakeholders
  • Confidence in the Company and their investments
  • Access to accurate information
  • Protection over the rights of the shareholders as granted per regulations
Engagement Channels and frequency
  • General Meeting of Shareholders at least once a year
  • Operation result communication through Form 56-1 One Report
  • Contact via the Investor Relations Department
  • Brief earnings report via Investor Relations Journal once a quarter
  • Participation in the Stock Exchange of Thailand’s Opportunity Day once a quarter
  • Management discussion and analysis of the financial statements through the websites of the Company and the Stock Exchange of Thailand once a quarter
  • Quarterly investors meetings
  • Company visit
  • Open communication channels e.g. the Company’s website, email, telephone, etc.
  • Open channels for complaints, opinions, and suggestions (Whistle Blowing)
Examples of Topics
  • Good corporate governance
  • Innovation and technology development
  • Risk management in business operation
  • Investments in other businesses
  • Obtain stable and sustainable turnover and the business development
Customers
Goals
  • Responding to customer demand in various dimensions, as well as developing products to meet the needs of customers.
  • Channel for customers to make suggestions about products and services, as well as methods for obtaining advice, solutions and complaints
Response operations
  • Receiving complaints, suggestions, and feedback from customers through various channels
  • Formal and informal customer satisfaction surveys to continuously improve operations
Benefits for the stakeholders
  • Products that meet the customer needs with quality according to international standards
  • Awareness of product trends and new technology
Engagement Channels and frequency
  • After-sales satisfaction assessment form
  • Receiving complaints, suggestions, and feedback from customers through various channels such as call center, telephone, the Company’s website, and email.
Examples of Topics
  • Quality and safety of products and services
Employees
Goals
  • Understanding the needs of employees and meeting them in order to create a happy workplace, as well as continuously promoting the development of new skills and capacity
  • Communicating directions and disclosing information on various operations for employees to be aware of the Company's business operations
  • Fair compensations and benefits, including proper working conditions, occupational health, and safety in operations
Response operations
  • Encouraging employees to learn new things in order to continually develop their potential
  • Providing channels for employees to express their opinions and complaints
  • Taking care of safety and occupational health
  • Arranging appropriate compensation and benefits to employees
  • I-CONNECT system, which allows employees to access necessary information easily
  • Fair performance evaluation
Benefits for the stakeholders
  • Suitable training for the job position
  • Statistically zero workplace accidents and illnesses
Engagement Channels and frequency
  • Communication through various channels and online systems within the Company
  • Work Environment Satisfaction Survey
  • Open channels for complaints, opinions, and suggestions (Whistleblower) ntranet We-Connect Letter, email, video clip, employees’ group chat
  • CEO Coffee Talk
  • Annual party and annual trip for the employees of the Company and its subsidiaries
  • MAX Evaluation
Examples of Topics
  • Career advancement
  • Compensation, benefits, and welfare
  • Occupational health and safety workplace
Supplier
Goals
  • Creating value for suppliers' operations
  • Supporting operations of suppliers to develop a body of knowledge that results in the most efficient operation
  • Taking care of the working environment and safety of suppliers.
  • Encouraging suppliers to have the understanding and the skills to keep operations safe
  • Operating with integrity, being transparent and fair, and receiving high-quality products/services at a fair price, in addition to increasing business competitiveness and expanding future business directions
Response operations
  • Supporting the knowledge of operations that take into account environmental, social, and governance (ESG) to enhance the operations of suppliers and reduce operational and reputation risks
  • Sharing knowledge and new trends that may affect the operations of supplier
  • Raising awareness and changing work behavior to create a culture of safety
  • Setting up a supplier code of conduct for suppliers as well as developing their potential, such as through an assessment of environmental, social, and good corporate governance.
  • Establish a unit responsible for providing suggestions and advice, as well as handling complaints.
  • Maintaining the quality of products and services and developing the production efficiency of new products and services together
  • Operating business efficiently and in accordance with standards and expectations
Benefits for the stakeholders
  • Conducting business with supplier in accordance with the Company's Code of Business Conduct for dealing with suppliers
  • Suppliers gain knowledge to develop technology and innovative products that are environmentally friendly
  • Confidence and stability in business collaboration
Engagement Channels and frequency
  • Supplier Registration
  • The Company’s media such as website and investor relations journal
  • The Company’s whistleblowing channels
  • Supplier Quality Assessment Form
  • Annual seminar and meeting
Examples of Topics
  • Human rights and environmental impacts
  • Fair business practices
  • Building the suppliers’ capability
Financial Supporters
Goals
  • Disclose regularly updating important information about the Company
  • Having transparent management and corporate governance and being socially and environmentally responsible
  • Increasing business competitiveness and expanding business direction
  • Short-term and long-term corporate risk management
Response operations
  • Provision of transparent information according to national and international standards.
  • Regular news updates via the Company’s website
Benefits for the stakeholders
  • Confidence in the Company and their investments
  • Access to accurate information
Engagement Channels and frequency
  • Company visits
  • Telephone and email
Examples of Topics
  • Strict compliance with contract conditions
  • Ability to pay off debt completely and correctly and within a timely manner
  • Disclose true financial status
Community
Goals
  • Respecting community rights and taking care of the environment of the surrounding community
  • Improving the quality of life and enhancing the benefits and happiness of the community and society
  • Disclosure of the Company’s information and operating results accurately and timely
  • Having knowledge and understanding of the Company's business
Response operations
  • Being a partner, giving advice, and helping to develop the community in various dimensions using the potential of the Company
  • Conducting business with prudence and caution in order to prevent impacts on communities, society, and the environment.
  • Communicating and disclosing information on the Company's operations in a complete, accurate and timely manner, as well as accepting opinions and complaints from the community and society
Benefits for the stakeholders
  • Not causing environmental problems to the community
  • No violation of environmental laws
  • Creating jobs and income for the community
  • Positive relationships with the Company
Engagement Channels and frequency
  • Social and environmental activities
  • The Company’s whistleblowing channels
  • Telephone and email
Examples of Topics
  • Conducting business responsibly for safety, and good environment
  • Take part in quality of life and community development
Investment Analysts
Goals
  • Regularly updating important information about the Company
  • Support information as required by investment analysts
Response operations
  • Provision of transparent information according to national and international standards
  • Opportunities for investment analysts to directly present their opinions and complaints to the Company
  • Disclose regular news updates via the Company’s website
Benefits for the stakeholders
  • Confidence in the Company and their investments
  • Access to accurate information
Engagement Channels and frequency
  • Quarterly analyst meetings
  • Company visit
  • Open communication channels e.g. the Company’s website, email, telephone, etc.
Examples of Topics
  • Disclose correct information sufficiently and within a timely manner
  • Good corporate governance
  • Obtain stable and sustainable turnover and the business development
Public Sectors
Goals
  • Being a role model to other companies in terms of transparent and excellent management
  • Cooperating with government agencies and offering sustainable development solutions
Response operations
  • Offering comments and recommendations on regulations and practices
  • Engaging with the public sector and sharing solutions for the government to disseminate
  • Communicating and disclosing information on the Company's operations in a complete, accurate and timely manner, as well as accepting opinions and complaints from Public Sectors
  • Providing appropriate agencies to be responsible for liaising with the public sector
  • Strict compliance with relevant laws
  • Following news from the public sector and using the information to determine operational guidelines
Benefits for the stakeholders
  • No violation of any law
  • Reduction of re-assessment time in the event that the Company does not perform properly as well as the provision of sustainable development guidelines
Engagement Channels and frequency
  • Form 56-1 One Report
  • Report on the performance of professional safety officers
  • Continuous communication via phone, email, and the Company’s website
  • Opening channels for complaints, opinions, and suggestions
Examples of Topics
  • Comply with related laws, rules and regulations
  • Control and support community activities
  • Prevention and Anti-Corruption
Mass Media
Goals
  • Disclose regularly updating important information about the Company
Response operations
  • Provision of transparent information according to national and international standards
  • Opportunities to directly express their opinions and complaints to the Company
  • Regular news updates via the Company’s website
Benefits for the stakeholders
  • Confidence in the Company and their investments
  • Access to accurate information
Engagement Channels and frequency
  • Telephone and email
  • Corporate communication’s annual meeting
Examples of Topics
  • Disclose correct information correctly completely sufficiently and within a timely manner
Industry Association
Goals
  • Being a role model to other companies in terms of transparent and excellent management
  • Cooperating and offering sustainable development solutions
Response operations
  • Offering comments and recommendations on regulations and practices
  • Engaging and sharing good practices
  • Communicating and disclosing information on the Company's operations in a complete, accurate and timely manner, as well as accepting opinions and complaints
  • Providing appropriate agencies to be responsible for liaising with industry associations
  • Strict compliance with relevant laws
  • Following news from industry associations and using the information to determine operational guidelines
Benefits for the stakeholders
  • No violation of any law
  • Reduction of re-assessment time in the event that the Company does not perform properly as well as the provision of sustainable development guidelines
Engagement Channels and frequency
  • Opening channels for complaints, opinions, and suggestions
  • Telephone and email
Examples of Topics
  • Conduct business operations that produce least environmental impacts on the environment and community