Impact Management on Stakeholders in the Value Chain

TTA’s Value Chain

*Main activities of the company

The Group’s Stakeholder Identification ^(2-29)

The Group’s operational activities demonstrate its engagement with various groups of stakeholders throughout its value chain, aligning with its business operations. The Group collects and analyzes stakeholder information to identify stakeholder characteristics and formulate engagement strategies, including establishing feedback mechanisms to understand stakeholder needs and expectations. By integrating stakeholder feedback, the Group can refine its operations, minimize potential negative impacts, and strengthen its reputation. The Group categorizes stakeholders into 2 distinct groups:

Primary Stakeholders

Primary Stakeholders are directly impacted by the Group’s business operations, including shareholders/investors, customers, employees, suppliers, financial supporters, and community.

Secondary Stakeholders

Secondary Stakeholders are indirectly impacted by the Group’s business operations, such as investment analysts, public sector, and mass media.

Stakeholder Engagement Process

The Stakeholders Engagement Process comprises 3 key steps:

Stakeholder identification and prioritization – stakeholders are identified and prioritized based on 2 criteria:
- The stakeholders’ dependence on the Group’s operations
- The stakeholders’ influence on the Group’s operations
Prioritization of stakeholders within the Group results in a ranked list, sorted from highest priority as follows: employees, shareholders/investors, financial supporters, investment analysts, customers, community, suppliers, public sector, and mass media.
Stakeholder Engagement Procedure:
- Assign departmental responsibility for engaging with each group of stakeholders. For example, The Corporate Human Resources Department engages with employees, the Corporate Affairs Department and Investor Relations Department engage with shareholders/investors, and the Sales Department engages with customers.
- Systematically explore stakeholder needs and expectations through communication and participatory activities to identify key issues of interest and respond effectively.
- Gather comprehensive information on stakeholder needs and expectations.
Materiality Analysis and Selection
- The Sustainable Development Committee and the Sustainable Development Working Group analyze identified stakeholder needs and expectations to select material topics that align with risk and opportunity impacts as well as organizational policies and goals.

In 2025, the Group reported the results of its key stakeholder engagement activities and outcomes to the Sustainability Development Committee 5 times.

Stakeholders Relationships ^(2-29)

Developing and maintaining positive relationships with stakeholders is fundamental to good corporate governance. By analyzing stakeholder expectations and needs, the Group enhances its operations, supports its defined goals, and fosters sustainable business development. Therefore, effective stakeholder relationship management is crucial for driving stable growth, mitigating risks arising from potential business disruptions, and creating balanced mutual benefits for all groups of stakeholders.

The Group recognizes the importance of its relationships with all groups of stakeholders and is committed to building trust and fostering strong relationships by ensuring operations are aligned with their needs and expectations. The Group aims to continuously and consistently deliver optimal experiences by incorporating stakeholder engagement performance into its strategic planning, enabling prioritization of risks that affect stakeholders based on impact and expectations. The Group regularly promotes a participative approach to constructive stakeholder engagement through various business activities and communication channels. To proactively address stakeholder-related risks, the Group implements plans that include ongoing monitoring, measuring, and reporting on performance, ensuring continuous organizational growth, positive relationship improvement, trust-building, and sustainable business operations.

Stakeholder Engagement Policy and Practices

The Board of Directors is committed to conducting the Group’s business with integrity and transparency, fulfilling its responsibilities towards society by upholding the rights of all groups of stakeholders. The Board has established guidelines within the Code of Business Conduct for directors, executives, and employees to ensure transparency and fairness in their interactions with all groups of stakeholders. Full version of the Code of Business Conduct is available on the Company’s website (https://www.thoresen.com/en/corporate-governance/corporate-policy-documents)

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Stakeholder Engagement^{(2-29, 2-30)}

The Group has engaged with various stakeholder groups through communication and relationship building, while also analyzing expectations and issues of interest, with details as follows:

Stakeholders	Targets	Engagement Channels and Building Relationships	Stakeholder Expectations/ Issues of Interest	Responses In 2024
Shareholders/ Investors	Regularly disclose updated material information about the Company Maintain transparent management and good corporate governance alongside social and environmental responsibility Increase business competitiveness and clarify operational directions Manage short-term and long-term corporate risks	Shareholders’ Meeting at least once a year Business performance disclosure and communication via the Form 56-1 One Report and Sustainability Report Brief performance report via Investor Relations Journal once a quarter Participation in the Stock Exchange of Thailand’s Opportunity Day once a quarter Management discussion and analysis of the financial statements through the Company’s website and the Stock Exchange of Thailand once a quarter Quarterly investors meetings Company visits Provision of communication channels e.g., the Company’s website, e-mail, telephone, etc. Whistleblowing channels for complaints, opinions, and suggestions through e-mail, post, and self-reporting to the Head of the Internal Audit and Compliance Department	The Company’s performance, business growth, and value addition from new investment Disclosure of the Company’s performance progress Transparent management in accordance with good corporate governance principles Provision of quality products and services Environmental management and awareness of mitigating global warming Business operations with environmental, social, and governance and economic (ESG) responsibilities in accordance with sustainable development guidelines Enhancement of employee value and safety	The Company disclosed business performance to all investors to present overall business operations and growth. The Company disclosed periodic reports such as quarterly and annual financial report, Management Discussion and Analysis (MD&A), Financial Performance Reviewed (F45), and Form 56-1 One Report, etc. The Company disclosed non-periodic reports such as shareholders’ meetings, asset acquisition and disposition, related party transaction, investments, etc. The Company reported its performance through the SET Digital Roadshow channel, organized by the Stock Exchange of Thailand, to present performance and growth potential to investors worldwide. The Company held meetings with analysts and credit rating agencies.
Customers	Respond to customer needs in various dimensions and develop products to meet them Provide channels for customers to make suggestions about products and services, as well as methods for obtaining advice, finding solutions, and handling complaints	After-sales satisfaction assessment form Complaint, suggestion, and feedback channels from customers such as call center, e-mail, telephone, and the Company’s website	Quality products and services Efficient and timely service Products and services that serve the needs and are accessible to customers of all ages Business operations with environmental, social, and governance and economic (ESG) responsibilities in accordance with sustainable development guidelines Customer privacy and data protection Accurate and appropriate information through social media Ability to resolve problems in an appropriate and timely manner	The company provided and communicated an after-sales satisfaction assessment form to customers to continue improving service quality. The company communicated the availability of several complaint channels to customers for receiving suggestions and feedback, along with providing an efficient working team and timely resolution. The company continued to maintain the quality, on-time product delivery under the "Pizza Hut" brand. For food, the products will be delivered in thermally controlled bags to preserve product quality and taste upon delivery. The company continuously researched and developed products under the "Pizza Hut" brand to ensure that its offerings are safe and visually appealing and meet customer expectations for taste.
Employees	Understand and meet employee needs to create a happy workplace, and continuously promote skill and competency development Communicate operational directions and disclose information on various operations to keep employees informed about the Company’s business activities Provide fair benefits and remuneration, including proper working conditions, occupational health and safety considerations	Intracompany communication through various channels and online systems Employee satisfaction and engagement survey Whistleblowing channels for complaints, opinions, and suggestions through e-mail, post, and self-reporting to the Head of the Internal Audit and Compliance Department Portal system, We-Connect Letter, e-mail, video clips, and employees’ group chat. Annual party and annual trip for employees of the Company and its subsidiaries MAX Performance Evaluation	Employee benefits and remuneration Employee retention Competency development and career advancement Gender equality Occupational health and safety Good working environment and flexibility Transparent management with good corporate governance principles Business operations with environmental, social, and governance and economic (ESG) responsibilities in accordance with sustainable development guidelines	The Company hired and compensated all employees fairly and without discrimination based on race, nationality, religion, sex, age, skin color, disability, financial status, family lineage, or anything else. The Company organized training courses relevant to employees’ positions and provided opportunities for career advancement and motivation through an appropriate compensation package including salary, bonus, health insurance, welfare, provident fund, tenure-based vacation days, and rewards for long-service employees. The Company conducted an employee satisfaction and engagement survey, and used the results to develop operations to meet employee needs.
Suppliers	Enhance supplier operations to create value Support and improve supplier operations to enhance knowledge and achieve the highest level of productivity Monitor supplier work environment and safety Support suppliers with the knowledge, understanding, and skills for safe operations Operate with honesty, transparency, and integrity, provide high-quality products and services at reasonable prices, increase business competitiveness, and provide operational directions for the future	Supplier Registration The Company’s media such as Investor Relations Journal Whistleblowing channels for complaints, opinions, and suggestions through e-mail, mail, and self-reporting to the Head of the Internal Audit and Compliance Department Supplier Quality Assessment Form Annual seminar and meeting	Development and promotion of products and services to enhance the health, nutrition, and well-being of consumers Systematic implementation with a defined timeline to increase tracking efficiency Business operations with environmental, social, and governance and economic (ESG) responsibilities in accordance with sustainable development guidelines Activities that increase organizational engagement and foster a positive work environment	The Company communicated the Supplier Code of Conduct to suppliers for acknowledgment and compliance. Provided development and promotion of supplier operations through training to enhance knowledge and understanding, conducted one time.
Financial Supporters	Regularly disclose updated material information about the Company Maintain transparent management and good corporate governance alongside social and environmental responsibility Increase business competitiveness and clarify operational directions Manage short-term and long-term corporate risks	Company visits Provision of communication channels e.g., the Company’s website, e-mail, telephone, etc.	Business conduct with a higher consciousness approach to environmental impact	The Company emphasized sustainability operations that consider impacts in all dimensions and on all groups of stakeholders. The Company regularly updated the information on its website to communicate accurate and up-to-date information to financial supporters.
Community	Respect community rights and take care of the environment of the surrounding community Improve the quality of life and enhance benefits and happiness of community Disclose the Company’s information and operating results in an accurate and timely manner Foster knowledge and understanding of the Company’s operations	Community activities Whistleblowing channels for complaints, opinions, and suggestions through e-mail, mail, and self-reporting to the Head of the Internal Audit and Compliance Department	Innovation to promote sustainable community development Awareness of the environment and efficient resource utilization	The Company continuously arranged CSR (Corporate Social Responsibility) activities, both during and after operational processes, for the community. The Company addressed social issues by developing the BUDDY THAI application to prevent violence and bullying in children. TTALAB was also established to encourage youth skill development throughout Thailand by providing a space to brainstorm, innovate, and take action to create social change. Based on the concept of “Youth-Led, Adult-Supported / เด็กเริ่ม เด็กคิด เด็กสร้าง ผู้ใหญ่สนับสนุน,” this initiative adopts the learning by doing approach.
Investment Analysts	Regularly disclose updated material information about the Company Support requests for information from investment analysts	Quarterly analyst meetings Company visits Provision of communication channels e.g., the Company’s website, e-mail, telephone, etc.	Disclosure of the Company’s performance progress in timely manner Transparent management with good corporate governance principles Business operations with environmental, social, and governance and economic (ESG) responsibilities in accordance with sustainable development guidelines	The Company regularly updated its website information to ensure that it is up-to-date and accurately communicated information to investment analysts. The Company disclosed periodic reports such as its quarterly and annual financial report, Management Discussion and Analysis (MD&A), Financial Performance Reviewed (F45), and Form 56-1 One Report, etc.
Public Sector	Be a good model for other companies in terms of transparent and excellent management Collaborate with government agencies and present effective strategies towards sustainable development	Business performance disclosure and communication via the Form 56-1 One Report Continuous communication through phone, e-mail, and the Company’s website Whistleblowing channels for complaints, opinions, and suggestions through e-mail, mail, and self-reporting to the Head of the Internal Audit and Compliance Department	Support, promotion, and development of human potential Compliance with related laws and regulations	The Company regularly updated its website information to ensure that it is up-to-date and accurately communicated information to the public sector. The Company reported its operating results to present performance and growth potential. The Company disclosed periodic reports such as its quarterly and annual financial report, Management Discussion and Analysis (MD&A), Financial Performance Reviewed (F45), and Form 56-1 One Report, etc. The Company complied with related laws and regulations.
Mass Media	Regularly disclose updated material information about the Company	Annual General Meeting of the Company Provision of communication channels e.g., the Company’s website, e-mail, telephone, articles, news, etc.	Organizational process improvement in response to current trend Efficient communication	The Company regularly updated its website information to ensure that it is up-to-date and accurately communicated information to support mass media. The Company reported its operating results to present performance and potential growth. The Company disclosed periodic reports such as its quarterly and annual financial report, Management Discussion and Analysis (MD&A), Financial Performance Reviewed (F45), and Form 56-1 One Report, etc.

Impact Management on Stakeholders in the Value Chain